How do I make an appointment?

We are aiming to start business on 1st November 2017. To make an appointment, please contact us on our phone number during office hours. Once you are enrolled, you are eligible to register for our online patient portal which would allow you to book online, which makes it hassle free for you.

what are the charges?

Due to restrictions in primary health care funding, we are unable to provide Very Low Cost Access fee. However, we are committed to provide affordable and high-quality care. Children under the age of 14 would be seen free of charge. Individuals with community services card may be eligible for discounted fees based on increased government funding.

Please note that the government funding only applies to a standard 10-15 minute GP consultation, after one is fully funded. It takes about 3 months for the Ministry of Health to process the enrolment until one is fully funded.

The standard capitated fee does not include phone repeat prescriptions, phone consults, long consults,  special pre-employment or driver's license checks etc. 

can I visit as a casual patient?

Of course you can! We believe in people maintaining ongoing relationship with their regular GP for continuity of care, but if for any reason that is not possible we are happy to see you on a casual basis. 

HOW DO I ENROL? 

Please download your enrolment form and bring it with you together with your ID (passport or birth certificate) for your first visit

WHAT ARE YOUR OPENING HOURS? 

We will be open from 8.30am to 5.00pm. After hours care is provided by Franklin Urgent Care and Counties Urgent Care

are there any financial assistance access to access care?

Pokeno Family Health is part of Procare Primary Health Organisation and Counties Manukau DHB. In certain  circumstances, we can help apply for assistance to discount some medical treatments, special authority medications, investigations as well as subsidised Psychology clinics.

Some patients also access financial and non-financial help from Work and Income New Zealand, ACC as well as Housing New Zealand. We are more than happy to explain and help you navigate through the various agencies if required.